Operations Manager

Overview 

This post will be responsible for all the key operational elements of the church. You will have other members of the team supporting you with finance, events manager, buildings and facilities. Role descriptions for these roles are available upon request. You will be part of the Fountains Management Team. This role will encompass the following: -

Spiritual leader: Alongside the clergy and other members of the team you will be part of the Fountains Senior Management Team; so, will be expected to participate in and to lead team worship and prayer. As a key member of the team, you would also be expected to lead others in prayer when appropriate and to be encouraging your team and when you have touch points with the congregation in their discipleship journeys. 

Communication. We believe improved communication is the key to releasing FCB as a functioning community where every member plays their part. As part of our Communications Group working with our Worship and Creative Director ensure regular and effective communication internally and externally promoting the church, our buildings and other activities.Understand and be able to communicate well the vision of FCB to external partners and stakeholders to enable applications for grant funding to support church activities.

HR: Administration of various HR processes including employee contracts, ensuring holiday and sickness recording and assisting with HR documentation and readiness for new employees. Ensure regular performance management for the Fountains staff team and team of volunteers. 

Maintaining key holder agreements, internal venue and facility bookings, utility meter reading and submissions, ordering of stock, the collation and preparation of KPI and the administration associated with bookings, events, and HR.

Volunteer Management: Working alongside the various team leaders in FCB to develop within the church congregation teams of people to run the church and its enterprises. Ensure safer recruitment policies are followed, and that proper induction and volunteer management is in place. 

The Operations Manager is responsible in conjunction with the clergy for the mobilisation of FCB members into a functional community of every-member-ministry within the teams of welcome, hospitality, tech, worship, pastoral/prayer, and food.

Management of Systems: Own Fountains Sharepoint ensuring the proper storage of our data and enabling easy access. Own the Fountains Churchsuite database ensuring full use of the system for storage of personal data, church rotas, support of our children’s activities and management of lettings. Own the use of Charlie HR our personnel system. (Do we need to add in Quickbooks ? ) 

Building Maintenance and Cleaning: Working through others to ensure that the building is maintained and cleaned to a high standard highlighting any issues and ensuring that required servicing, maintenance of equipment is carried out. 

Stock Control: Ensure stock management and control sourcing cost effective and environmentally friendly good are purchased and that appropriate quantities are held. Maintain the church terrier.

Room Rental and Event Management: Oversee the development our rental pipeline working, with event organisers and team on promoting the rental of the space within the building. Ensure that appropriate event management is in place for room rentals, events, conferences, weddings etc. and that these operate within budgets agreed.

Health and Safety, Safeguarding, Security: Take the lead in ensuring that health and safety, safeguarding and data control procedures are embedded in the culture of the organisation and are monitored regularly with any issues reported to the appropriate authorities. Maintain the Parish Safeguarding Dashboard.

Financial Management: Working with those who have financial oversight for FCB, particularly the Trustees Finance Sub-Committee in developing operational budgets and ensuring adherence to them. Oversight of, and where necessary undertaking, the book-keeping, reconciliation, correct allocation of transaction fund and category. Ensuring that accurate digital records are maintained and that discrepancies between bank balances and book balances are dealt with. Ensuring the preparation of monthly financial reports and book categories enabling easy submission of requests to and from grant funders. Ensuring that giving records on Church Suite/Parish Giving are maintained and that Gift Aid claims are processed in a timely fashion. 

Data Collection/ Monitoring: Ensuring the robust collection and monitoring of data across the operation including the production of reporting for trustee meetings, project board meeting and for reporting back on grant funding applications.

Governance and Risk Management: Working with the other managers and leaders to ensure that FCB’s Senior Management Team and the Board of Trustees have all the information they need for their regular meetings and to enable them to govern the charity securely. The Operations Manager is responsible for the compliance of FCB with H&S, Safeguarding, and Governance legislation and guidance. Support from other members of the FCB Team is provided to assist in the completion of relevant tasks.

Process Improvement: Be an advocate for improvement of processes and procedures so that we are continually learning and developing our operational management.