Operations Assistant

OPERATIONS ASSISTANT Job Description

Title: Operations Assistant

Responsible to: Operations Manager

Hours of Work: 37.5 hours Mon – Fri

Salary: £28,000-£30,000 (dependent on experience)

Job Summary

To assist and support Greyfriars and New Hope in the efficient and effective operation of their communications, administrative, property and hiring operations. The Operations Assistant is responsible for delivering systems and procedures to aid the efficient running of the team. The role will work closely with the team in the Atrium and all staff at Greyfriars and New Hope, in support of the vision and mission of the church.

Main Roles and Responsibilities

Operations

·       Support the Operations Manager to ensure that appropriate policies and procedures are in place and maintained, and are communicated as needed across the church with the provision of relevant training.

·       Work with the Ops Manager to ensure the office is staffed Monday-Friday.

·       Work closely with the Atrium Manager, the Bookshop Manager, the Atrium team and office team. 

·       Oversee administrative support for the church e.g. ChurchSuite records.

·       Support church groups in their operational needs and be a first point of contact for resolving operational issues.

·       Be the first point of contact for any enquiries from tenants and support the Operations Manager in resolving any issues.

·       Ensure that risk assessments are undertaken, documented and any necessary action taken and records held.

·       Oversee maintenance of Electoral Roll, together with the Electoral Roll Officer.

·       Manage safer recruitment process for church volunteers, in conjunction with Safeguarding Officer and Ministry Heads

·       Provide some line management of operations team staff, providing support to the Operations Manager.

·       Encourage, develop and manage volunteers to assist with administrative and management functions.

·       Work closely with the Operations Manager to develop and deliver support for the vision of Greyfriars and New Hope.

Communications

·       Support the Vicar and Ministry Heads team with communications across Greyfriars and New Hope and with external parties.

·       Update our websites and social media platforms and email communications in line with the strategy of the church.

 Property

·       Support the Operations Manager with overseeing the upkeep of all church properties and facilities, ensuring they are managed effectively and efficiently for the use of the church and where possible made available to organisations where there are relationships and/or common goals.

·       Ensure the operational use of the site runs smoothly by following efficient and effective procedures with regard to:

•      Contracted services (cleaners, supplies etc.)

•      Church and Centre key and fob allocation

•      Car park use and compliance

Special/other requirements for this post

·       Work flexibly within the scope of the post to fulfil the ministry objectives.

·       Show resilience and the ability to deal with challenging situations.

·       Provide pastoral input and support those seeking help, and where necessary refer visitors to the wider Greyfriars staff team.

·       Attend staff prayers and other meetings as required.

·       Support the effective implementation of the church’s vision.

·       This list of main roles and responsibilities is not exhaustive, and the post-holder may be required to carry out other duties as required. Potential weekend work and occasional evenings are part of this role. There is a genuine occupational requirement that you are a practising Christian.

Person Specification

·       Exercises initiative and self-motivation to be able to prioritise and manage multiple tasks and projects

·       Good interpersonal skills, able to communicate effectively orally and in writing.

·       Excellent organisational skills demonstrating a structured approach and attention to detail.

·       Flexible with a calm approach to be able meet deadlines and resolve issues

·       Accurate administrator with excellent PC skills (Word, PowerPoint, Excel, Outlook).

·       Ability to work collaboratively with others. Works well under pressure and delivers to deadlines.

Education, Experience, Knowledge & Skills

·        Good level of general education (A levels or above) and fluency in English.            

·        Experience of organising and prioritising through previous roles.

·        Good understanding of communication tools including social media and websites.

Personal attributes

·       Integrity in character and Christian faith.

·       A strong desire to see the Gospel spread.

·       Reliable and responsible

·       A self-starter