Events Intern

Are you an organised and customer-focused individual who thrives in a fast-paced environment? This role offers a unique opportunity to be at the heart of the New Wine Festival 2025, ensuring a seamless experience for delegates and volunteers. As part of the Events Team, you will play a crucial role in handling enquiries, managing bookings, and supporting event logistics. Whether responding to queries, overseeing volunteer coordination, or maintaining key administrative processes, your contributions will help create a welcoming and efficient festival experience. If you are passionate about excellent service, problem-solving, and working collaboratively, this role is the perfect opportunity to develop your skills in a dynamic and faith-based setting.

Roles and Responsibilities:

You will be part of a busy team delivering excellent customer service both in the run up to, during and after New Wine 2025 summer festival, and assisting in the organisation of this event.  

• Performing daily customer service tasks, such as administering bookings and handling queries via phone and email. 
• Triaging enquiries and assigning them to relevant staff on support ticket system (Zendesk). 
• Support the running of the Info desk at New Wine Festival 2025 by assisting with delegate and team enquiries regarding bookings, payments and programming as part of the Info team. 

Other potential areas of Responsibility:  

•  Using Festival Pro to manage and editing delegate bookings to change details, add or remove tickets and charge       fees. 
• Maintain friendly and polite customer service in both written and verbal communication to respond to queries and requests from delegates and volunteers. 
•  Update the Frequently Asked Questions (FAQ’s) database with commonly asked questions and responses. 
• Update camping requests data relevant to Village Allocation from delegates and team volunteers, liaising with the Delegate Experience Team when necessary. 
•  Oversee and carry out pre-volunteering checks, including reviewing applications and checking references. 
• Support in the recruitment and retention of volunteers, thinking innovatively about how to engage volunteers       from all sections of the network with special regard to New Wine’s commitment to be ‘Younger and more             Diverse’.  
• Working closely with Volunteer Management Team to provide inductions and training for volunteers.  
• Offer support and information to volunteers and external organisations through face-to-face, telephone and email        contact.  
• Supporting the Volunteer Management Team in the ordering and processing of team t-shirts and other necessary    clothing and equipment such as hats, jackets and high vis vests. 
• Maintain databases and undertake any other administrative duties. 

The above list of job deliverables is open and partial, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Person Specification:

Required Skills and Experience:

• Vision-driven and action-oriented, with a passion for achieving exceptional results. 
• Demonstrates emotional intelligence; Able to communicate with sensitivity, professionalism, and empathy in all interactions.
• Responsible self-starter who is highly organised and takes the initiative.  
• Excellent interpersonal skills; Able to build strong relationships with festival attendees, volunteers, and team members to create a welcoming and supportive environment.
• Excellent written and verbal communication.  
• High level of discretion and wisdom.  
• An inherent desire to achieve exceptional results.  
• Ability to perform and prioritise multiple tasks with excellent attention to detail.  
• Flexible team player, willing to adapt to changes and unafraid of challenges.  
• Strong time-management skills and an ability to coordinate multiple projects and deadlines.  
• Commitment to the mission and values of New Wine

Preferred Skills and Experience: 

• Knowledge and experience of using Microsoft 365 and social media.  
• Customer service experience.  
• Event coordination experience; Understanding of event logistics, volunteer engagement, and operational planning.

Application process:

Key dates: The application deadline is 22nd April, 9am. We may close applications early if strong applicants are received before this time. We will invite shortlisted applicants to interviews on the 28^th April. We aim for this role to start in May.

Application: To apply, please submit a cover letter and CV to recruitment@new-wine.org.

To view the full JD and all details including Role Particulars, and Why Join Our Team please click on the link here.